Zanroo Desk: A program that unifies chats from all channels, enhancing CRM services
Elevate customer relationships and engagement through excellent real-time care with Zanroo Desk
What is Zanroo Desk?
Zanroo Desk is a Customer Relationship Management (CRM) platform designed to help organizations communicate effectively with customers across multiple channels. By leveraging specialized technology, it serves as a unified chat management system that consolidates messages from all channels. Integrated with AI, Zanroo Desk enhances communication efficiency, ensuring smooth and effective exchanges between customers and organizations.
Manage all channels
Zanroo offers technology that unifies chats from all social media platforms, including email, LiveChat, and voice systems, enabling efficient management through a single integrated chat platform.
Define communication paths
Accurately assign and distribute tasks to individual staff members using AI-powered chat management technology. You can customize routing for chat responses on each platform, by prioritizing factors such as language, topics, and communication channels to optimize convenience and efficiency.
VoIP connects every corner of the world
Covers all communications through a VoIP (Voice over IP) system, featuring a cloud-based IPBX that enables global connectivity via the internet. It supports both traditional telephone and IP systems simultaneously, offering cost-effective solutions and flexible, cloud-based voice configurations.
Standby for all interactions with Chatbot
Our chatbot technology is trained to manage and to respond quickly and naturally, ensuring seamless interactions. In emergency situations, it allows for easy and worry-free switching from the chatbot to human staff, ensuring continuous support.
User identification
Enhance the user experience and distinguish each user's identity with features that integrate LINE chats and other platforms like Shopee, Lazada, and Facebook. The User Engagement system identifies unique users and provides responses tailored to each user's specific topics.
Customer data collection platform
Zanroo offers systems and management tools for customer data management, surveying Customer Engagement through communications across various channels. With customer consent (PDPA/GDPR), the platform collects and processes data to enhance products and services.
Data analysis center
We have developed technology to collect data from various sources and store it in a single large database. The core objective is to establish a circular data flow for analysis and visual overviews, enabling faster, more efficient data connectivity and development.
Ready to serve
Zanroo is ready to serve and assist in maximizing technology utilization for optimal results, offering consultations based on research industry experience and expertise.