Zanroo Desk: A program that unifies chats from all channels, enhancing CRM services
Elevate customer relationships and engagement through excellent real-time care with Zanroo Desk
What is Zanroo Desk?
Zanroo Desk is a Customer Relationship Management (CRM) service that helps organizations communicate with customers effectively across various communication channels. It uses specialized technology that functions as a chat management system that unifies chats from all channels, integrated with AI systems to enhance smooth communication between customers and organizations.
Manage all channels
Zanroo comes with technology that unifies chats from all social media channels, including email, LiveChat, and voice systems, facilitating management of everything through a single chat integration program.
Define communication paths
Accurately assign and distribute work to individual staff members using AI technology that functions as a chat management program. You can set routing for page chat responses for each platform by prioritizing language, topics, and communication channels to maximize convenience and efficiency.
VoIP connects every corner of the world
Cover all communications with VoIP (Voice over IP) system featuring cloud-based IPBX, enabling worldwide communication connections via internet. It supports both traditional telephone and IP systems simultaneously, with low costs and flexible cloud-based voice settings.
Standby for all interactions with Chatbot
Chatbot technology trained to manage and respond quickly and naturally, with easy worry-free switching from chatbot to human staff during emergency situations.
User identification
Enhance experience and distinguish each user's identity with features capable of integrating LINE chats and other platforms like Shopee, Lazada, and Facebook to identify unique users through User Engagement system that can provide responses specific to each user's topics.
Customer data collection platform
Zanroo has systems and management tools as a platform for customer data management, surveying Customer Engagement through communications from each channel, with customer consent (PDPA/GDPR) for collecting all data for processing to improve products and services.
Data analysis center
Developed technology for collecting all data from various sources and storing it in a single large database, with the key objective of creating circular data flow for analysis and overview visualization, enabling faster and more convenient data connectivity development.
Ready to serve
Zanroo is ready to serve and assist in maximizing technology utilization for the most satisfactory results through consultation based on research industry experience and expertise.